Associate Manager - IT Operations - Desktop Support

Date: May 6, 2022

Location: Bangalore, India

Company: Tredence

About Tredence

Tredence is a global analytics services and solutions company. We are one of the fastest growing private companies in the country for three straight years according to the Inc. 5000 and we continue to set ourselves apart from our competitors by attracting the greatest talent in the data analytics and data science space. Our capabilities range from Data Visualization, Data Management to Advanced analytics, Big Data and Machine Learning. Our uniqueness is in building Scalable Big Data Solutions on Onprem/GCP/Azure cloud in a very cost effective and easily scalable manner for our clients. We also come in with some strong IP and pre-built analytics solutions in data mining, BI and Big Data. 

Job Summary

Role: Associate Manager - IT Operations - Desktop Support 

Job Location

Bangalore / Chennai / Gurgaon / Pune

Roles & Responsibilities

1. 6+ years of experience managing a support desk team
2. Excellent customer service, interpersonal skills, telephone etiquette, time management,
and problem-solving skills
3. Excellent understanding of computer hardware, operating system functions, and
components. Must be familiar with multiple makes/models of desktops and laptops, and
be able to troubleshoot and escalate as appropriate
4. Mac OS X and Windows troubleshooting and configuration skills
5. Knowledge of Active Directory, Network Essentials and Office 365, VoIP systems and basic
AV skills
6. Experience with procurement and asset management, project management
7. Create, document, and update processes to resolve issues efficiently and effectively
8. Manage & meet SLA and KPI based support expectations; Promote a culture of continual
service improvement
9. Mandatory Skills : Knowledge on incident management tool, O365 products, Asset
management, People management ,Performance Management

Qualification & Experience

6+ years of experience managing a support desk team

• You are self-motivated, collaborative, eager to learn, and hands on
• You love trying out new apps, and find yourself coming up with ideas to improve them
• You stay ahead with all the latest trends and technologies
• You are particular about following industry best practices and have high standards regarding quality


Be Entrepreneurial
Constantly Curious
Do the right thing
Pursue Excellence
Tech Skill1
Tech Skill2
Tech Skill3
Think Impact

Why Join Tredence?

There is a reason we are one of the fastest growing private companies in the country! You will have the opportunity to work with some of the smartest and fun-loving people in the data analytics space. You will work with the latest technologies and interface directly with the key decision stakeholders at our reputed clients, some of the largest and most innovative global business brands. Our people are our greatest asset and we value every one of them. We are an equal opportunity employer who adhere to our core values & reflect this in our day to day life. So, please come & see why we’re so successful in one of the most competitive and fastest growing industries in the world.