Manager - Customer Journey Analytics

Date: Sep 9, 2022

Location: Bangalore, India

Company: Tredence

About Tredence

Tredence is a global analytics services and solutions company. We are one of the fastest growing private companies in the country for three straight years according to the Inc. 5000 and we continue to set ourselves apart from our competitors by attracting the greatest talent in the data analytics and data science space. Our capabilities range from Data Visualization, Data Management to Advanced analytics, Big Data and Machine Learning. Our uniqueness is in building Scalable Big Data Solutions on Onprem/GCP/Azure cloud in a very cost effective and easily scalable manner for our clients. We also come in with some strong IP and pre-built analytics solutions in data mining, BI and Big Data. 

Job Location

Bangalore / Chennai / Gurgaon

Roles & Responsibilities

  • Program manage customer journey mapping & analytics offering of Tredence
  • Advance the thinking on journey analytics, working with cross functional teams to manage and evolve our proposition
  • Lead engagements/projects in journey analytics and deliver measurable value to our clients
  • Consult with leadership and develop product strategy how to best measure call-to-actions, fallout rates, containment rates, and cross-channel customer journeys.

Qualification & Experience

  • Advanced degree (e.g. MBA/MS)
  • At least 5 years of work experience in journey analytics and product/digital analytics
  • Played a client-facing role in driving CX or Marketing projects
  • Subject matter expertise in journey analytics & associate products
  • Demonstrate history of driving strategy, innovation and growth through collaboration and experimentation

Preferred Qualifications

  • Experience in working with Journey analytics & orchestration platforms (e.g. Adobe Experience Platform etc.)
  • A thorough understanding of marketing strategies and digital operations (e.g. CRO, Paid Marketing Activations etc.)
  • Experience in working on product analytics projects and driving changes to the product
  • Knowledge about cloud data warehouses and familiarity with data strategy project lifecycle
  • Demonstrated knowledge of key customer experience metrics and methodology (e.g., NPS, Churn, Retention etc.)
  • Robust quantitative and qualitative analytical skills, excellent attention to detail, and sound business acumen
  • Excellent communicator with experience in facilitation across all levels; skilled at addressing both large and small audiences across multiple leadership levels and functions
  • Ability to communicate technical concepts to a non-technical audience (verbal and written) in English; able to produce and finalize complex documents in English

Why Join Tredence?

There is a reason we are one of the fastest growing private companies in the country! You will have the opportunity to work with some of the smartest and fun-loving people in the data analytics space. You will work with the latest technologies and interface directly with the key decision stakeholders at our reputed clients, some of the largest and most innovative global business brands. Our people are our greatest asset and we value every one of them. We are an equal opportunity employer who adhere to our core values & reflect this in our day to day life. So, please come & see why we’re so successful in one of the most competitive and fastest growing industries in the world.