Consultant - Desktop Support - IT

ABOUT TREDENCE
Tredence is a global analytics services and solutions company. We are one of the fastest growing private companies in the country for three straight years according to the Inc. 5000 and we continue to set ourselves apart from our competitors by attracting the greatest talent in the data analytics and data science space. Our capabilities range from Data Visualization, Data Management to Advanced analytics, Big Data and Machine Learning. Our uniqueness is in building Scalable Big Data Solutions on Onprem/GCP/Azure cloud in a very cost effective and easily scalable manner for our clients. We also come in with some strong IP and pre-built analytics solutions in data mining, BI and Big Data.

Roles and Responsibility
1. Handle daily technical support activities on desktop support, data network and server management.
2. Install and test desktop software applications and internet browsers.
3. Test computers to ensure proper functioning of computer systems.
4. Train end users on usage of computer hardware and software.
5. Extend computer support for systems’ software and hardware.
6. Interact with staff on desktop problems and their resolution.
7. Network and connect computers within organization to better communication.
8. Maintain computer peripheral devices like printers and resolve associated problems
9. Conduct remote troubleshooting
10. Test alternative pathways until you resolve an issue
11. Customize desktop applications to meet user needs
12. Record technical issues and solutions in logs
13. Direct unresolved issues to the next level of support personnel
14. Follow up with clients to ensure their systems are functional
15. Help create technical documentation and manuals